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Frequently Asked Questions and Documentation

AIDA64 Business
1.Is it necessary to install AIDA64 on all workstations in the network in order to make an inventory of all of them?

No, and it is not recommended, either. Instead, AIDA64 files can be copied to a file server in a shared folder from which all network users can access the AIDA64 files. AIDA64 then can be launched from any computer using a shortcut such as:

\\server\share\aida64folder\aida64.exe

As a further step, the command-line can be extended with network audit options, and then it can be added to the users' logon script to be executed at the logon of each network user.

Example: \\server\share\aida64folder\aida64.exe /R \\server\share\reportsfolder\$HOSTNAME /AUDIT /CSV /SAFE /SILENT

A complete list of command-line options with explanations is available in the user's manual.

2.By using either / Remote / Remote Control, or Remote Monitor or / Report / Remote Report Wizard, AIDA64 fails to connect to the remote computer(s) displaying the error message “Error 10061: Connection refused”. How can this problem be solved?

It is not possible to connect to remote computers without running AIDA64 on both the local and the remote computer. Installation is not mandatory, but then AIDA64 should be automatically launched from the users' logon script using a command-line like:

\\server\share\aida64folder\aida64.exe /ACCEPTBG /SAFE /SILENT

The command-line switch /ACCEPTBG automatically enables the option that will allow connections from remote computers, and which can be manually activated in the menu ( / Remote / Accept Incoming Remote Connections). A complete list of command-line options with explanations is available in the user's manual.

3.AIDA64 seems to lock up (or cause BSoD) on a couple of computers during the network audit process. How can we avoid such crashes?
The /SAFE command-line option can be used to disable several low-level AIDA64 features – in most cases this solves all the issues. Alternatively, the /SAFEST command-line option can be used to completely disable all AIDA64 low-level features.
4.During network audit, some computers fail to insert reports into the SQL database. How can this be fixed?
In most cases, the generated .ADO file contains information about the actual issue. In cases where it is attributable to an improper MDAC version, the MDAC (Microsoft Data Access Components) should be updated to the latest version. MDAC 2.81 is available for download at this link.
5.With AIDA64, is it possible to gather specific information stored in the Windows Registry, a text file, an INI file or an environment variable?
Yes, with the Custom Variables feature. Custom variables can be configured in / File / Preferences / Summary at the bottom of the list.
6.Is it possible to run AIDA64 completely hidden?

The /SILENT command-line option can be used to hide the AIDA64 icon on the System Tray (also known as Notification Area) and the bubble shown on specific events under Windows.

The /ACCEPTBG command-line option can be used to launch AIDA64 hidden in the background and make it reside in the system memory waiting for incoming remote connections.

7.Is it possible to change the delimiter character in CSV reports from comma to another character?

No, it is not possible in AIDA64.

8.Is it possible to create reports automatically using command-line options?

Only AIDA64 Business, AIDA64 Network Audit and AIDA64 Engineer support command-line options. A list of command-line switches supported by a given edition is available in / Help / Command-line Options and, with detailed explanations, in the appropriate user manual. Using command-line options, it is possible to automatically create customized reports in any of the supported report formats.

Reports can be saved to file, inserted into an SQL database, sent in e-mail or uploaded to an FTP server.

9.When starting AIDA64 it locks up the computer while it displays “Scanning PCI devices”. How can this be avoided?

Create a new text file (e.g. using Notepad) in the AIDA64 folder, name it: “AIDA64.INI”.

Then add the following two lines to the newly created file:

[Generic]
LowLevelPCI=0

10.Other software (e.g. CoreTemp, HWMonitor) show different core temperatures than AIDA64. Is it possible to adjust the core temperatures on an Intel CPU to match the values other software measure?

Modern Intel processors use DTS on-die thermal sensors to provide core temperature measurement. AIDA64 fully complies with the latest Intel DTS Specifications, and uses the TJMax values published by Intel. With DTS the measured core diode temperatures are relative to a TJMax temperature value, which is specific to a particular CPU model & stepping. By adjusting TJMax, it is possible to adjust the measured core temperatures in both directions.

The TJMax value AIDA64 uses can be changed in / File / Preferences / Hardware Monitoring (available in AIDA64 Extreme, AIDA64 Engineer and AIDA64 Business).

11.What is MCP temperature? Is it normal that it is over 80 Celsius?
MCP is a part of NVIDIA chipsets, and stands for Media and Communications Processor. It is a computer component that is designed to operate at very high temperatures. 80-90 Celsius is absolutely normal for MCPs.
12.Is AIDA64 capable of finding the product key of Microsoft Office?

AIDA64 can display the product keys of the following installed Office editions: Office XP, Office 2003, Office 2007 and Office 2010.

As Office 2013 does not store its product key on the local machine – so much so that if you buy and download the software online product keys are not even provided –, AIDA64 cannot reveal the real product key. But the code displayed in AIDA64 can still be used to uniquely identify the purchased license, even though you will not be able to install the office suite with it.

13.What report formats are supported in the different AIDA64 editions?

AIDA64 Business and AIDA64 Network Audit support standard text, HTML, MHTML (HTML with images), XML, CSV, MIF (for Microsoft SMS), INI reports and inserting reports directly into an SQL database.

AIDA64 Extreme and AIDA64 Engineer support only standard text, HTML and MHTML reports.

14.Is it possible to use AIDA64 without installation?

AIDA64 Extreme and AIDA64 Engineer are downloadable not only as a self-extracting exe, but as a ZIP compressed package as well, which can be simply extracted to an empty folder. When using the latter, no installation is required.

AIDA64 Network Audit and AIDA64 Business are only available as a ZIP package.

15.Is it possible to remove debug information from reports?

Yes. The options to enable/disable debug information, report header, report footer are available in / File / Preferences / Report.

16.Is it possible to launch AIDA64 from a CD-ROM, DVD-ROM or Blu-ray disc or a flash drive?
Of course. AIDA64 files can be simply extracted from the ZIP package and burnt to a CD/DVD/BD disc, or copied to a DVD-RAM disc or flash drive.
17.Why is the information provided by the Computer / DMI page inaccurate?

The reliability and accuracy of DMI information depends on the manufacturer of the motherboard or the computer (if it is a brand-name computer). When vendors do not take the time to fill in the DMI tables properly, all applications relying on DMI will indicate the same wrong information. This is not the fault of AIDA64.

18.Is it possible to use AIDA64 on 64-bit Windows systems based on 64-bit AMD Opteron, AMD Phenom, Intel Core 2, Intel Core i3/i5/i7 and Intel Xeon processors?
AIDA64 and all of its benchmark modules fully support 64-bit systems. Benchmarks, however, are also backward compatible with legacy 32-bit processors.
19.Does AIDA64 support Windows 8.1, Windows Server 2012 R2 or Windows PE?

AIDA64 has full support for all current 32- and 64-bit PC Windows systems, including Windows 95, Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows XP, Windows Server 2003, Windows XP 64-Bit Edition, Windows XP x64 Edition, Windows Vista, Windows Server 2008, Windows 7, Windows 8, Windows 8.1, Windows Server 2012, Windows Server 2012 R2 and Windows PE.

20.Is there an AIDA64 version running under DOS, Mac OS, Linux or UNIX?

Currently, AIDA64 editions support Microsoft Windows systems only. For Linux-based PCs, we offer a lightweight client, which can be used to create reports compatible with AIDA64 Audit Manager and Change Manager.

21.How can you determine the firmware version of optical drives and hard disk drives?

Optical drive and SCSI hard disk drive firmware versions are displayed on the Storage / ASPI page. ATA and SATA hard disk drive firmware versions are displayed on the Storage / ATA page.

22.What does “Aux” temperature shown on the Computer / Sensor page mean?

There is no standard for sensor register layout so “Aux” temperature may show the temperature of the CPU or the motherboard, or might stand for an unused wire of the sensor chip and, accordingly, show a meaningless value.

23.What does the “CPU Diode” temperature shown on the Computer / Sensor page mean?

“CPU” temperature means the temperature measured around the CPU socket, whereas “CPU Diode” temperature means the temperature of the CPU core.

24.The temperature, voltage or fan rotation speed values on the Computer / Sensor page are inaccurate. For example, a bogus “Aux” temperature is displayed; or the CPU and motherboard temperatures are reversed. How can the sensor values be made more accurate?

Unfortunately, there is no standard for sensor chip register layout, hence in several cases the register layout that AIDA64 uses can be inaccurate.

In such cases, please contact us through the AIDA64 Discussion Forum, in the “Hardware Monitoring” section. When you open a new topic, please make sure to indicate the version number of AIDA64 you are using and the model of your motherboard; please also copy-paste the full content of the Computer / Sensor page into the new topic you open.

25.What is the maximum operational temperature for a CPU, motherboard, video adapter or hard disk drive?

Most modern processors work best while running below 70 degrees Celsius, but will not fail or break as long as they are below 80-90 Celsius. Modern Intel processors use a special hardware logic to prevent overheating: they throttle themselves down to prevent physical damage, and they shut the computer down automatically when – even despite throttling – the CPU keeps getting hotter.

Most motherboards can function reliably while running below 50 Celsius, and physical damage will usually not occur under 60 Celsius.

Modern GPUs can heat up to 100-110 degrees Celsius, but their video drivers include overheating protection.

Most hard disk drives operate best below 50 Celsius, and they are rated to operate reliably below 60 Celsius. On hard disks, data integrity is not guaranteed anywhere beyond 60 Celsius.

26.Is it possible to display SMART information for an external hard disk drive (e.g. WD MyBook), or for a hard disk drive placed in an external disk enclosure?
Not all USB, eSATA or FireWire disk enclosures support SMART readout, but AIDA64 supports the majority of those which do. Should you find one that is supported by other monitoring software (e.g. HD Sentinel) but not by AIDA64, please contact us through the AIDA64 Discussion Forum, in the “Hardware Monitoring” section.
27.Is it possible to display SMART information and measure disk temperature for RAID arrays?

SMART information (including disk temperature measurement) for RAID array member drives can be displayed for 3ware, Areca, HighPoint RocketRAID 26xx, Intel, JMicron and LSI MegaIDE RAID controllers.

Other RAID controllers either do not have a driver that makes SMART readout possible, or they are not supported by AIDA64.

28.My anti-virus software has found a malicious file that belongs to AIDA64. Is it possible that the AIDA64 distribution package is infected by a virus, trojan or adware?

We scan all AIDA64 files we upload to our web site for viruses and other malware. Our files are 100% free of any malware or adware.

Should a security solution trigger an alarm about AIDA64, it is a false positive alarm. In such cases, it is recommended to update the security software to the latest version, as outdated virus definitions can cause such issues.

29.What is the difference between AIDA64 Extreme and AIDA64 Business?

These two products target different customers. AIDA64 is for business customers, and accordingly offers functions developed with companies' and organizations' needs in mind, whereas AIDA64 Extreme is for home users and enthusiasts.

AIDA64 Extreme is a system information and diagnostic tool, which provides extremely detailed information about both hardware and installed software, helps users diagnose issues and offers benchmarks to measure the performance of the computer.

AIDA64 Business is our flagship product which, besides all the functionality of AIDA64 Extreme, offers such unique functions as network inventory, remote control and SQL database support. These are not available in AIDA64 Extreme.

To find out which AIDA64 edition is right for you, consult the product comparison table here.

30.What is the difference between AIDA64 Business and AIDA64 Engineer?

AIDA64 Business is the most comprehensive edition in the product portfolio, which, besides all the features available in AIDA64 Engineer, supports automated network audit, remote control, remote system information and SQL database connection. Its licensing allows it to be used in a corporate environment on several PCs.

The main features of AIDA64 Engineer include precise and detailed system information, benchmarking, hardware diagnostics and sensor monitoring. Its license is not tied to a network of computers, but rather to a person (engineer). This license can be used on an unlimited number of computers but only by a single engineer.

To find out which AIDA64 edition is right for you, consult the product comparison table here.

31.Both products target business customers, what is the difference between AIDA64 Business and AIDA64 Network Audit?

AIDA64 Business is the most comprehensive product in the portfolio, containing all the functionality available in Extreme, Engineer and Network Audit. Network Audit, on the other hand, is specifically developed for those business customers who are looking for a dedicated hardware and software inventory solution, and do not need other AIDA64 features. It does not support some of the functionality available in other AIDA64 editions, such as remote control and remote monitoring, as well as hardware diagnostics and benchmarks.

To find out which AIDA64 edition is right for you, consult the product comparison table here.

32.When launching AIDA64 under Windows 8.1 or Windows Server 2012 R2, the Program Compatibility Assistant displays a warning message, notifying users that an AIDA64 file, AIDA64Driver.sys, has compatibility issues. Is it possible to fix this issue?
AIDA64 releases up to v3.00 are incompatible with Windows 8.1 and Windows Server 2012 R2. If you want to run AIDA64 on these operating system editions, you will need to upgrade to v3.20 or later.
33.Is OpenCL benchmarking supported under Windows 8.1 and Windows Server 2012 R2?

Yes, as long as video drivers are properly installed.

34.Do AIDA64 GPGPU benchmarks use vectorized data types and unrolling techniques to boost performance?
Yes, both in order to make the job of OpenCL compilers a bit easier. The OpenCL compiler may still use additional optimizations, like further unrolling, but it is completely compiler dependent.
35.On Intel Core i7 “Haswell” processors, the CPU attains significantly better results in the GPGPU benchmarks than the Intel HD Graphics 4600 “GT2” GPU. How is that possible?

AIDA64 CPU benchmarks are heavily optimized for Haswell – and all other modern CPU architectures –, and they utilize all available instruction set extensions, such as SSE, AVX, AVX2, FMA or XOP as well as full vectorization.

Using FMA and AVX2, a quad-core Haswell's x86/x64 part can indeed perform exceptionally, way better than the GT2 iGPU. It is, however, much easier to write such optimized code for the iGPU in OpenCL than for the CPU using a machine code generator or x86/x64 assembly.

36.Is the OpenCL-capable VIA chipset (VX11) supported by the GPGPU benchmark module?

No, because currently there's no stable OpenCL compiler and OpenCL driver available for VIA chipsets or processors.

37.On some computers AIDA64, launched from the logon script, will execute only 5 minutes after the user has logged on. What is the problem?
Since Windows 8.1 and Windows Server 2012 R2, logon scripts are executed with a 5-minute delay after the user has logged on. If we want to run the logon script without delay, we need to disable this feature in Computer Configuration / Policies / Administrative Templates / System / Group Policy / Configure Logon Script Delay.
38.Do GPGPU benchmarks support OpenCL 2.0 and HSA on AMD Kaveri systems?

Yes, except for the memory benchmarks.

Currently, memory benchmarks don't work with HSA, because the current AMD HSA implementation doesn't yet support forcing the usage of device memory, instead it automatically assumes that allocated memory blocks are to be shared between the CPU and GPU. As soon as AMD's OpenCL 2.0 and HSA implementations become more mature, these issues will be resolved.

39.Are the latest generation dGPUs, such as AMD Radeon R9 290/290X, NVIDIA GeForce GTX Titan and GTX 780 fully supported by the GPGPU benchmarks?

Yes, but on such dGPUs, where clock boosting and/or throttling is used, it is very important to decide whether you want to measure the absolute maximum attainable performance or average performance. If you're interested in maximum performance, only start AIDA64 GPGPU Benchmarks when the video card is cool and power limits are set to a relaxed value (AMD PowerControl). If you're interested in average performance, then make sure to disable the CPU benchmarks, and execute the GPU benchmarks at least 10 times consecutively, so that the video card heats up.

40.Is it possible to measure the performance of OpenCL CPU devices with AIDA64's GPGPU benchmark?

No, currently this is not supported because OpenCL CPU drivers are simply not suitable for proper benchmarking. They execute code a lot slower than native x86/x64 machine code or sometimes even regular multi-threaded C++ code.

41.Even if I type the purchased or trial product key in AIDA64, installed with the EXE package, it fails to activate. What can I do?
When activated, AIDA64 creates a file called pkey.txt, in which it stores the encrypted license key. If you do not run the software as administrator, it is unable to create the file. Run AIDA64 with administrator privileges, or use the portable ZIP package.
AIDA64 Network Audit
1.Is it necessary to install AIDA64 on all workstations in the network in order to make an inventory of all of them?

No, and it is not recommended, either. Instead, AIDA64 files can be copied to a file server in a shared folder from which all network users can access the AIDA64 files. AIDA64 then can be launched from any computer using a shortcut such as:

\\server\share\aida64folder\aida64.exe

As a further step, the command-line can be extended with network audit options, and then it can be added to the users' logon script to be executed at the logon of each network user.

Example: \\server\share\aida64folder\aida64.exe /R \\server\share\reportsfolder\$HOSTNAME /AUDIT /CSV /SAFE /SILENT

A complete list of command-line options with explanations is available in the user's manual.

2.AIDA64 seems to lock up (or cause BSoD) on a couple of computers during the network audit process. How can we avoid such crashes?
The /SAFE command-line option can be used to disable several low-level AIDA64 features – in most cases this solves all the issues. Alternatively, the /SAFEST command-line option can be used to completely disable all AIDA64 low-level features.
3.During network audit, some computers fail to insert reports into the SQL database. How can this be fixed?
In most cases, the generated .ADO file contains information about the actual issue. In cases where it is attributable to an improper MDAC version, the MDAC (Microsoft Data Access Components) should be updated to the latest version. MDAC 2.81 is available for download at this link.
4.With AIDA64, is it possible to gather specific information stored in the Windows Registry, a text file, an INI file or an environment variable?
Yes, with the Custom Variables feature. Custom variables can be configured in / File / Preferences / Summary at the bottom of the list.
5.Is it possible to run AIDA64 completely hidden?

The /SILENT command-line option can be used to hide the AIDA64 icon on the System Tray (also known as Notification Area) and the bubble shown on specific events under Windows.

The /ACCEPTBG command-line option can be used to launch AIDA64 hidden in the background and make it reside in the system memory waiting for incoming remote connections.

6.Is it possible to change the delimiter character in CSV reports from comma to another character?

No, it is not possible in AIDA64.

7.Is it possible to create reports automatically using command-line options?

Only AIDA64 Business, AIDA64 Network Audit and AIDA64 Engineer support command-line options. A list of command-line switches supported by a given edition is available in / Help / Command-line Options and, with detailed explanations, in the appropriate user manual. Using command-line options, it is possible to automatically create customized reports in any of the supported report formats.

Reports can be saved to file, inserted into an SQL database, sent in e-mail or uploaded to an FTP server.

8.When starting AIDA64 it locks up the computer while it displays “Scanning PCI devices”. How can this be avoided?

Create a new text file (e.g. using Notepad) in the AIDA64 folder, name it: “AIDA64.INI”.

Then add the following two lines to the newly created file:

[Generic]
LowLevelPCI=0

9.Is AIDA64 capable of finding the product key of Microsoft Office?

AIDA64 can display the product keys of the following installed Office editions: Office XP, Office 2003, Office 2007 and Office 2010.

As Office 2013 does not store its product key on the local machine – so much so that if you buy and download the software online product keys are not even provided –, AIDA64 cannot reveal the real product key. But the code displayed in AIDA64 can still be used to uniquely identify the purchased license, even though you will not be able to install the office suite with it.

10.What report formats are supported in the different AIDA64 editions?

AIDA64 Business and AIDA64 Network Audit support standard text, HTML, MHTML (HTML with images), XML, CSV, MIF (for Microsoft SMS), INI reports and inserting reports directly into an SQL database.

AIDA64 Extreme and AIDA64 Engineer support only standard text, HTML and MHTML reports.

11.Is it possible to use AIDA64 without installation?

AIDA64 Extreme and AIDA64 Engineer are downloadable not only as a self-extracting exe, but as a ZIP compressed package as well, which can be simply extracted to an empty folder. When using the latter, no installation is required.

AIDA64 Network Audit and AIDA64 Business are only available as a ZIP package.

12.Is it possible to remove debug information from reports?

Yes. The options to enable/disable debug information, report header, report footer are available in / File / Preferences / Report.

13.Is it possible to launch AIDA64 from a CD-ROM, DVD-ROM or Blu-ray disc or a flash drive?
Of course. AIDA64 files can be simply extracted from the ZIP package and burnt to a CD/DVD/BD disc, or copied to a DVD-RAM disc or flash drive.
14.Why is the information provided by the Computer / DMI page inaccurate?

The reliability and accuracy of DMI information depends on the manufacturer of the motherboard or the computer (if it is a brand-name computer). When vendors do not take the time to fill in the DMI tables properly, all applications relying on DMI will indicate the same wrong information. This is not the fault of AIDA64.

15.Is it possible to use AIDA64 on 64-bit Windows systems based on 64-bit AMD Opteron, AMD Phenom, Intel Core 2, Intel Core i3/i5/i7 and Intel Xeon processors?
AIDA64 and all of its benchmark modules fully support 64-bit systems. Benchmarks, however, are also backward compatible with legacy 32-bit processors.
16.Does AIDA64 support Windows 8.1, Windows Server 2012 R2 or Windows PE?

AIDA64 has full support for all current 32- and 64-bit PC Windows systems, including Windows 95, Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows XP, Windows Server 2003, Windows XP 64-Bit Edition, Windows XP x64 Edition, Windows Vista, Windows Server 2008, Windows 7, Windows 8, Windows 8.1, Windows Server 2012, Windows Server 2012 R2 and Windows PE.

17.Is there an AIDA64 version running under DOS, Mac OS, Linux or UNIX?

Currently, AIDA64 editions support Microsoft Windows systems only. For Linux-based PCs, we offer a lightweight client, which can be used to create reports compatible with AIDA64 Audit Manager and Change Manager.

18.How can you determine the firmware version of optical drives and hard disk drives?

Optical drive and SCSI hard disk drive firmware versions are displayed on the Storage / ASPI page. ATA and SATA hard disk drive firmware versions are displayed on the Storage / ATA page.

19.What does “Aux” temperature shown on the Computer / Sensor page mean?

There is no standard for sensor register layout so “Aux” temperature may show the temperature of the CPU or the motherboard, or might stand for an unused wire of the sensor chip and, accordingly, show a meaningless value.

20.What does the “CPU Diode” temperature shown on the Computer / Sensor page mean?

“CPU” temperature means the temperature measured around the CPU socket, whereas “CPU Diode” temperature means the temperature of the CPU core.

21.The temperature, voltage or fan rotation speed values on the Computer / Sensor page are inaccurate. For example, a bogus “Aux” temperature is displayed; or the CPU and motherboard temperatures are reversed. How can the sensor values be made more accurate?

Unfortunately, there is no standard for sensor chip register layout, hence in several cases the register layout that AIDA64 uses can be inaccurate.

In such cases, please contact us through the AIDA64 Discussion Forum, in the “Hardware Monitoring” section. When you open a new topic, please make sure to indicate the version number of AIDA64 you are using and the model of your motherboard; please also copy-paste the full content of the Computer / Sensor page into the new topic you open.

22.What is the maximum operational temperature for a CPU, motherboard, video adapter or hard disk drive?

Most modern processors work best while running below 70 degrees Celsius, but will not fail or break as long as they are below 80-90 Celsius. Modern Intel processors use a special hardware logic to prevent overheating: they throttle themselves down to prevent physical damage, and they shut the computer down automatically when – even despite throttling – the CPU keeps getting hotter.

Most motherboards can function reliably while running below 50 Celsius, and physical damage will usually not occur under 60 Celsius.

Modern GPUs can heat up to 100-110 degrees Celsius, but their video drivers include overheating protection.

Most hard disk drives operate best below 50 Celsius, and they are rated to operate reliably below 60 Celsius. On hard disks, data integrity is not guaranteed anywhere beyond 60 Celsius.

23.Is it possible to display SMART information for an external hard disk drive (e.g. WD MyBook), or for a hard disk drive placed in an external disk enclosure?
Not all USB, eSATA or FireWire disk enclosures support SMART readout, but AIDA64 supports the majority of those which do. Should you find one that is supported by other monitoring software (e.g. HD Sentinel) but not by AIDA64, please contact us through the AIDA64 Discussion Forum, in the “Hardware Monitoring” section.
24.Is it possible to display SMART information and measure disk temperature for RAID arrays?

SMART information (including disk temperature measurement) for RAID array member drives can be displayed for 3ware, Areca, HighPoint RocketRAID 26xx, Intel, JMicron and LSI MegaIDE RAID controllers.

Other RAID controllers either do not have a driver that makes SMART readout possible, or they are not supported by AIDA64.

25.My anti-virus software has found a malicious file that belongs to AIDA64. Is it possible that the AIDA64 distribution package is infected by a virus, trojan or adware?

We scan all AIDA64 files we upload to our web site for viruses and other malware. Our files are 100% free of any malware or adware.

Should a security solution trigger an alarm about AIDA64, it is a false positive alarm. In such cases, it is recommended to update the security software to the latest version, as outdated virus definitions can cause such issues.

26.Both products target business customers, what is the difference between AIDA64 Business and AIDA64 Network Audit?

AIDA64 Business is the most comprehensive product in the portfolio, containing all the functionality available in Extreme, Engineer and Network Audit. Network Audit, on the other hand, is specifically developed for those business customers who are looking for a dedicated hardware and software inventory solution, and do not need other AIDA64 features. It does not support some of the functionality available in other AIDA64 editions, such as remote control and remote monitoring, as well as hardware diagnostics and benchmarks.

To find out which AIDA64 edition is right for you, consult the product comparison table here.

27.When launching AIDA64 under Windows 8.1 or Windows Server 2012 R2, the Program Compatibility Assistant displays a warning message, notifying users that an AIDA64 file, AIDA64Driver.sys, has compatibility issues. Is it possible to fix this issue?
AIDA64 releases up to v3.00 are incompatible with Windows 8.1 and Windows Server 2012 R2. If you want to run AIDA64 on these operating system editions, you will need to upgrade to v3.20 or later.
28.On some computers AIDA64, launched from the logon script, will execute only 5 minutes after the user has logged on. What is the problem?
Since Windows 8.1 and Windows Server 2012 R2, logon scripts are executed with a 5-minute delay after the user has logged on. If we want to run the logon script without delay, we need to disable this feature in Computer Configuration / Policies / Administrative Templates / System / Group Policy / Configure Logon Script Delay.
29.Even if I type the purchased or trial product key in AIDA64, installed with the EXE package, it fails to activate. What can I do?
When activated, AIDA64 creates a file called pkey.txt, in which it stores the encrypted license key. If you do not run the software as administrator, it is unable to create the file. Run AIDA64 with administrator privileges, or use the portable ZIP package.
AIDA64 Engineer
1.Is it possible to create reports automatically using command-line options?

Only AIDA64 Business, AIDA64 Network Audit and AIDA64 Engineer support command-line options. A list of command-line switches supported by a given edition is available in / Help / Command-line Options and, with detailed explanations, in the appropriate user manual. Using command-line options, it is possible to automatically create customized reports in any of the supported report formats.

Reports can be saved to file, inserted into an SQL database, sent in e-mail or uploaded to an FTP server.

2.When starting AIDA64 it locks up the computer while it displays “Scanning PCI devices”. How can this be avoided?

Create a new text file (e.g. using Notepad) in the AIDA64 folder, name it: “AIDA64.INI”.

Then add the following two lines to the newly created file:

[Generic]
LowLevelPCI=0

3.Other software (e.g. CoreTemp, HWMonitor) show different core temperatures than AIDA64. Is it possible to adjust the core temperatures on an Intel CPU to match the values other software measure?

Modern Intel processors use DTS on-die thermal sensors to provide core temperature measurement. AIDA64 fully complies with the latest Intel DTS Specifications, and uses the TJMax values published by Intel. With DTS the measured core diode temperatures are relative to a TJMax temperature value, which is specific to a particular CPU model & stepping. By adjusting TJMax, it is possible to adjust the measured core temperatures in both directions.

The TJMax value AIDA64 uses can be changed in / File / Preferences / Hardware Monitoring (available in AIDA64 Extreme, AIDA64 Engineer and AIDA64 Business).

4.What is MCP temperature? Is it normal that it is over 80 Celsius?
MCP is a part of NVIDIA chipsets, and stands for Media and Communications Processor. It is a computer component that is designed to operate at very high temperatures. 80-90 Celsius is absolutely normal for MCPs.
5.Is AIDA64 capable of finding the product key of Microsoft Office?

AIDA64 can display the product keys of the following installed Office editions: Office XP, Office 2003, Office 2007 and Office 2010.

As Office 2013 does not store its product key on the local machine – so much so that if you buy and download the software online product keys are not even provided –, AIDA64 cannot reveal the real product key. But the code displayed in AIDA64 can still be used to uniquely identify the purchased license, even though you will not be able to install the office suite with it.

6.What report formats are supported in the different AIDA64 editions?

AIDA64 Business and AIDA64 Network Audit support standard text, HTML, MHTML (HTML with images), XML, CSV, MIF (for Microsoft SMS), INI reports and inserting reports directly into an SQL database.

AIDA64 Extreme and AIDA64 Engineer support only standard text, HTML and MHTML reports.

7.Is it possible to use AIDA64 without installation?

AIDA64 Extreme and AIDA64 Engineer are downloadable not only as a self-extracting exe, but as a ZIP compressed package as well, which can be simply extracted to an empty folder. When using the latter, no installation is required.

AIDA64 Network Audit and AIDA64 Business are only available as a ZIP package.

8.Is it possible to remove debug information from reports?

Yes. The options to enable/disable debug information, report header, report footer are available in / File / Preferences / Report.

9.Is it possible to launch AIDA64 from a CD-ROM, DVD-ROM or Blu-ray disc or a flash drive?
Of course. AIDA64 files can be simply extracted from the ZIP package and burnt to a CD/DVD/BD disc, or copied to a DVD-RAM disc or flash drive.
10.Why is the information provided by the Computer / DMI page inaccurate?

The reliability and accuracy of DMI information depends on the manufacturer of the motherboard or the computer (if it is a brand-name computer). When vendors do not take the time to fill in the DMI tables properly, all applications relying on DMI will indicate the same wrong information. This is not the fault of AIDA64.

11.Is it possible to use AIDA64 on 64-bit Windows systems based on 64-bit AMD Opteron, AMD Phenom, Intel Core 2, Intel Core i3/i5/i7 and Intel Xeon processors?
AIDA64 and all of its benchmark modules fully support 64-bit systems. Benchmarks, however, are also backward compatible with legacy 32-bit processors.
12.Does AIDA64 support Windows 8.1, Windows Server 2012 R2 or Windows PE?

AIDA64 has full support for all current 32- and 64-bit PC Windows systems, including Windows 95, Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows XP, Windows Server 2003, Windows XP 64-Bit Edition, Windows XP x64 Edition, Windows Vista, Windows Server 2008, Windows 7, Windows 8, Windows 8.1, Windows Server 2012, Windows Server 2012 R2 and Windows PE.

13.How can you determine the firmware version of optical drives and hard disk drives?

Optical drive and SCSI hard disk drive firmware versions are displayed on the Storage / ASPI page. ATA and SATA hard disk drive firmware versions are displayed on the Storage / ATA page.

14.What does “Aux” temperature shown on the Computer / Sensor page mean?

There is no standard for sensor register layout so “Aux” temperature may show the temperature of the CPU or the motherboard, or might stand for an unused wire of the sensor chip and, accordingly, show a meaningless value.

15.What does the “CPU Diode” temperature shown on the Computer / Sensor page mean?

“CPU” temperature means the temperature measured around the CPU socket, whereas “CPU Diode” temperature means the temperature of the CPU core.

16.The temperature, voltage or fan rotation speed values on the Computer / Sensor page are inaccurate. For example, a bogus “Aux” temperature is displayed; or the CPU and motherboard temperatures are reversed. How can the sensor values be made more accurate?

Unfortunately, there is no standard for sensor chip register layout, hence in several cases the register layout that AIDA64 uses can be inaccurate.

In such cases, please contact us through the AIDA64 Discussion Forum, in the “Hardware Monitoring” section. When you open a new topic, please make sure to indicate the version number of AIDA64 you are using and the model of your motherboard; please also copy-paste the full content of the Computer / Sensor page into the new topic you open.

17.What is the maximum operational temperature for a CPU, motherboard, video adapter or hard disk drive?

Most modern processors work best while running below 70 degrees Celsius, but will not fail or break as long as they are below 80-90 Celsius. Modern Intel processors use a special hardware logic to prevent overheating: they throttle themselves down to prevent physical damage, and they shut the computer down automatically when – even despite throttling – the CPU keeps getting hotter.

Most motherboards can function reliably while running below 50 Celsius, and physical damage will usually not occur under 60 Celsius.

Modern GPUs can heat up to 100-110 degrees Celsius, but their video drivers include overheating protection.

Most hard disk drives operate best below 50 Celsius, and they are rated to operate reliably below 60 Celsius. On hard disks, data integrity is not guaranteed anywhere beyond 60 Celsius.

18.Is it possible to display SMART information for an external hard disk drive (e.g. WD MyBook), or for a hard disk drive placed in an external disk enclosure?
Not all USB, eSATA or FireWire disk enclosures support SMART readout, but AIDA64 supports the majority of those which do. Should you find one that is supported by other monitoring software (e.g. HD Sentinel) but not by AIDA64, please contact us through the AIDA64 Discussion Forum, in the “Hardware Monitoring” section.
19.Is it possible to display SMART information and measure disk temperature for RAID arrays?

SMART information (including disk temperature measurement) for RAID array member drives can be displayed for 3ware, Areca, HighPoint RocketRAID 26xx, Intel, JMicron and LSI MegaIDE RAID controllers.

Other RAID controllers either do not have a driver that makes SMART readout possible, or they are not supported by AIDA64.

20.My anti-virus software has found a malicious file that belongs to AIDA64. Is it possible that the AIDA64 distribution package is infected by a virus, trojan or adware?

We scan all AIDA64 files we upload to our web site for viruses and other malware. Our files are 100% free of any malware or adware.

Should a security solution trigger an alarm about AIDA64, it is a false positive alarm. In such cases, it is recommended to update the security software to the latest version, as outdated virus definitions can cause such issues.

21.What is the difference between AIDA64 Business and AIDA64 Engineer?

AIDA64 Business is the most comprehensive edition in the product portfolio, which, besides all the features available in AIDA64 Engineer, supports automated network audit, remote control, remote system information and SQL database connection. Its licensing allows it to be used in a corporate environment on several PCs.

The main features of AIDA64 Engineer include precise and detailed system information, benchmarking, hardware diagnostics and sensor monitoring. Its license is not tied to a network of computers, but rather to a person (engineer). This license can be used on an unlimited number of computers but only by a single engineer.

To find out which AIDA64 edition is right for you, consult the product comparison table here.

22.When launching AIDA64 under Windows 8.1 or Windows Server 2012 R2, the Program Compatibility Assistant displays a warning message, notifying users that an AIDA64 file, AIDA64Driver.sys, has compatibility issues. Is it possible to fix this issue?
AIDA64 releases up to v3.00 are incompatible with Windows 8.1 and Windows Server 2012 R2. If you want to run AIDA64 on these operating system editions, you will need to upgrade to v3.20 or later.
23.Is OpenCL benchmarking supported under Windows 8.1 and Windows Server 2012 R2?

Yes, as long as video drivers are properly installed.

24.Do AIDA64 GPGPU benchmarks use vectorized data types and unrolling techniques to boost performance?
Yes, both in order to make the job of OpenCL compilers a bit easier. The OpenCL compiler may still use additional optimizations, like further unrolling, but it is completely compiler dependent.
25.On Intel Core i7 “Haswell” processors, the CPU attains significantly better results in the GPGPU benchmarks than the Intel HD Graphics 4600 “GT2” GPU. How is that possible?

AIDA64 CPU benchmarks are heavily optimized for Haswell – and all other modern CPU architectures –, and they utilize all available instruction set extensions, such as SSE, AVX, AVX2, FMA or XOP as well as full vectorization.

Using FMA and AVX2, a quad-core Haswell's x86/x64 part can indeed perform exceptionally, way better than the GT2 iGPU. It is, however, much easier to write such optimized code for the iGPU in OpenCL than for the CPU using a machine code generator or x86/x64 assembly.

26.Is the OpenCL-capable VIA chipset (VX11) supported by the GPGPU benchmark module?

No, because currently there's no stable OpenCL compiler and OpenCL driver available for VIA chipsets or processors.

27.Do GPGPU benchmarks support OpenCL 2.0 and HSA on AMD Kaveri systems?

Yes, except for the memory benchmarks.

Currently, memory benchmarks don't work with HSA, because the current AMD HSA implementation doesn't yet support forcing the usage of device memory, instead it automatically assumes that allocated memory blocks are to be shared between the CPU and GPU. As soon as AMD's OpenCL 2.0 and HSA implementations become more mature, these issues will be resolved.

28.Are the latest generation dGPUs, such as AMD Radeon R9 290/290X, NVIDIA GeForce GTX Titan and GTX 780 fully supported by the GPGPU benchmarks?

Yes, but on such dGPUs, where clock boosting and/or throttling is used, it is very important to decide whether you want to measure the absolute maximum attainable performance or average performance. If you're interested in maximum performance, only start AIDA64 GPGPU Benchmarks when the video card is cool and power limits are set to a relaxed value (AMD PowerControl). If you're interested in average performance, then make sure to disable the CPU benchmarks, and execute the GPU benchmarks at least 10 times consecutively, so that the video card heats up.

29.Is it possible to measure the performance of OpenCL CPU devices with AIDA64's GPGPU benchmark?

No, currently this is not supported because OpenCL CPU drivers are simply not suitable for proper benchmarking. They execute code a lot slower than native x86/x64 machine code or sometimes even regular multi-threaded C++ code.

30.Even if I type the purchased or trial product key in AIDA64, installed with the EXE package, it fails to activate. What can I do?
When activated, AIDA64 creates a file called pkey.txt, in which it stores the encrypted license key. If you do not run the software as administrator, it is unable to create the file. Run AIDA64 with administrator privileges, or use the portable ZIP package.
AIDA64 Extreme
1.When starting AIDA64 it locks up the computer while it displays “Scanning PCI devices”. How can this be avoided?

Create a new text file (e.g. using Notepad) in the AIDA64 folder, name it: “AIDA64.INI”.

Then add the following two lines to the newly created file:

[Generic]
LowLevelPCI=0

2.Other software (e.g. CoreTemp, HWMonitor) show different core temperatures than AIDA64. Is it possible to adjust the core temperatures on an Intel CPU to match the values other software measure?

Modern Intel processors use DTS on-die thermal sensors to provide core temperature measurement. AIDA64 fully complies with the latest Intel DTS Specifications, and uses the TJMax values published by Intel. With DTS the measured core diode temperatures are relative to a TJMax temperature value, which is specific to a particular CPU model & stepping. By adjusting TJMax, it is possible to adjust the measured core temperatures in both directions.

The TJMax value AIDA64 uses can be changed in / File / Preferences / Hardware Monitoring (available in AIDA64 Extreme, AIDA64 Engineer and AIDA64 Business).

3.What is MCP temperature? Is it normal that it is over 80 Celsius?
MCP is a part of NVIDIA chipsets, and stands for Media and Communications Processor. It is a computer component that is designed to operate at very high temperatures. 80-90 Celsius is absolutely normal for MCPs.
4.Is AIDA64 capable of finding the product key of Microsoft Office?

AIDA64 can display the product keys of the following installed Office editions: Office XP, Office 2003, Office 2007 and Office 2010.

As Office 2013 does not store its product key on the local machine – so much so that if you buy and download the software online product keys are not even provided –, AIDA64 cannot reveal the real product key. But the code displayed in AIDA64 can still be used to uniquely identify the purchased license, even though you will not be able to install the office suite with it.

5.What report formats are supported in the different AIDA64 editions?

AIDA64 Business and AIDA64 Network Audit support standard text, HTML, MHTML (HTML with images), XML, CSV, MIF (for Microsoft SMS), INI reports and inserting reports directly into an SQL database.

AIDA64 Extreme and AIDA64 Engineer support only standard text, HTML and MHTML reports.

6.Is it possible to use AIDA64 without installation?

AIDA64 Extreme and AIDA64 Engineer are downloadable not only as a self-extracting exe, but as a ZIP compressed package as well, which can be simply extracted to an empty folder. When using the latter, no installation is required.

AIDA64 Network Audit and AIDA64 Business are only available as a ZIP package.

7.Is it possible to remove debug information from reports?

Yes. The options to enable/disable debug information, report header, report footer are available in / File / Preferences / Report.

8.Is it possible to launch AIDA64 from a CD-ROM, DVD-ROM or Blu-ray disc or a flash drive?
Of course. AIDA64 files can be simply extracted from the ZIP package and burnt to a CD/DVD/BD disc, or copied to a DVD-RAM disc or flash drive.
9.Why is the information provided by the Computer / DMI page inaccurate?

The reliability and accuracy of DMI information depends on the manufacturer of the motherboard or the computer (if it is a brand-name computer). When vendors do not take the time to fill in the DMI tables properly, all applications relying on DMI will indicate the same wrong information. This is not the fault of AIDA64.

10.Is it possible to use AIDA64 on 64-bit Windows systems based on 64-bit AMD Opteron, AMD Phenom, Intel Core 2, Intel Core i3/i5/i7 and Intel Xeon processors?
AIDA64 and all of its benchmark modules fully support 64-bit systems. Benchmarks, however, are also backward compatible with legacy 32-bit processors.
11.Does AIDA64 support Windows 8.1, Windows Server 2012 R2 or Windows PE?

AIDA64 has full support for all current 32- and 64-bit PC Windows systems, including Windows 95, Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows XP, Windows Server 2003, Windows XP 64-Bit Edition, Windows XP x64 Edition, Windows Vista, Windows Server 2008, Windows 7, Windows 8, Windows 8.1, Windows Server 2012, Windows Server 2012 R2 and Windows PE.

12.How can you determine the firmware version of optical drives and hard disk drives?

Optical drive and SCSI hard disk drive firmware versions are displayed on the Storage / ASPI page. ATA and SATA hard disk drive firmware versions are displayed on the Storage / ATA page.

13.What does “Aux” temperature shown on the Computer / Sensor page mean?

There is no standard for sensor register layout so “Aux” temperature may show the temperature of the CPU or the motherboard, or might stand for an unused wire of the sensor chip and, accordingly, show a meaningless value.

14.What does the “CPU Diode” temperature shown on the Computer / Sensor page mean?

“CPU” temperature means the temperature measured around the CPU socket, whereas “CPU Diode” temperature means the temperature of the CPU core.

15.The temperature, voltage or fan rotation speed values on the Computer / Sensor page are inaccurate. For example, a bogus “Aux” temperature is displayed; or the CPU and motherboard temperatures are reversed. How can the sensor values be made more accurate?

Unfortunately, there is no standard for sensor chip register layout, hence in several cases the register layout that AIDA64 uses can be inaccurate.

In such cases, please contact us through the AIDA64 Discussion Forum, in the “Hardware Monitoring” section. When you open a new topic, please make sure to indicate the version number of AIDA64 you are using and the model of your motherboard; please also copy-paste the full content of the Computer / Sensor page into the new topic you open.

16.What is the maximum operational temperature for a CPU, motherboard, video adapter or hard disk drive?

Most modern processors work best while running below 70 degrees Celsius, but will not fail or break as long as they are below 80-90 Celsius. Modern Intel processors use a special hardware logic to prevent overheating: they throttle themselves down to prevent physical damage, and they shut the computer down automatically when – even despite throttling – the CPU keeps getting hotter.

Most motherboards can function reliably while running below 50 Celsius, and physical damage will usually not occur under 60 Celsius.

Modern GPUs can heat up to 100-110 degrees Celsius, but their video drivers include overheating protection.

Most hard disk drives operate best below 50 Celsius, and they are rated to operate reliably below 60 Celsius. On hard disks, data integrity is not guaranteed anywhere beyond 60 Celsius.

17.Is it possible to display SMART information for an external hard disk drive (e.g. WD MyBook), or for a hard disk drive placed in an external disk enclosure?
Not all USB, eSATA or FireWire disk enclosures support SMART readout, but AIDA64 supports the majority of those which do. Should you find one that is supported by other monitoring software (e.g. HD Sentinel) but not by AIDA64, please contact us through the AIDA64 Discussion Forum, in the “Hardware Monitoring” section.
18.Is it possible to display SMART information and measure disk temperature for RAID arrays?

SMART information (including disk temperature measurement) for RAID array member drives can be displayed for 3ware, Areca, HighPoint RocketRAID 26xx, Intel, JMicron and LSI MegaIDE RAID controllers.

Other RAID controllers either do not have a driver that makes SMART readout possible, or they are not supported by AIDA64.

19.My anti-virus software has found a malicious file that belongs to AIDA64. Is it possible that the AIDA64 distribution package is infected by a virus, trojan or adware?

We scan all AIDA64 files we upload to our web site for viruses and other malware. Our files are 100% free of any malware or adware.

Should a security solution trigger an alarm about AIDA64, it is a false positive alarm. In such cases, it is recommended to update the security software to the latest version, as outdated virus definitions can cause such issues.

20.What is the difference between AIDA64 Extreme and AIDA64 Business?

These two products target different customers. AIDA64 is for business customers, and accordingly offers functions developed with companies' and organizations' needs in mind, whereas AIDA64 Extreme is for home users and enthusiasts.

AIDA64 Extreme is a system information and diagnostic tool, which provides extremely detailed information about both hardware and installed software, helps users diagnose issues and offers benchmarks to measure the performance of the computer.

AIDA64 Business is our flagship product which, besides all the functionality of AIDA64 Extreme, offers such unique functions as network inventory, remote control and SQL database support. These are not available in AIDA64 Extreme.

To find out which AIDA64 edition is right for you, consult the product comparison table here.

21.When launching AIDA64 under Windows 8.1 or Windows Server 2012 R2, the Program Compatibility Assistant displays a warning message, notifying users that an AIDA64 file, AIDA64Driver.sys, has compatibility issues. Is it possible to fix this issue?
AIDA64 releases up to v3.00 are incompatible with Windows 8.1 and Windows Server 2012 R2. If you want to run AIDA64 on these operating system editions, you will need to upgrade to v3.20 or later.
22.Is OpenCL benchmarking supported under Windows 8.1 and Windows Server 2012 R2?

Yes, as long as video drivers are properly installed.

23.Do AIDA64 GPGPU benchmarks use vectorized data types and unrolling techniques to boost performance?
Yes, both in order to make the job of OpenCL compilers a bit easier. The OpenCL compiler may still use additional optimizations, like further unrolling, but it is completely compiler dependent.
24.On Intel Core i7 “Haswell” processors, the CPU attains significantly better results in the GPGPU benchmarks than the Intel HD Graphics 4600 “GT2” GPU. How is that possible?

AIDA64 CPU benchmarks are heavily optimized for Haswell – and all other modern CPU architectures –, and they utilize all available instruction set extensions, such as SSE, AVX, AVX2, FMA or XOP as well as full vectorization.

Using FMA and AVX2, a quad-core Haswell's x86/x64 part can indeed perform exceptionally, way better than the GT2 iGPU. It is, however, much easier to write such optimized code for the iGPU in OpenCL than for the CPU using a machine code generator or x86/x64 assembly.

25.Is the OpenCL-capable VIA chipset (VX11) supported by the GPGPU benchmark module?

No, because currently there's no stable OpenCL compiler and OpenCL driver available for VIA chipsets or processors.

26.Do GPGPU benchmarks support OpenCL 2.0 and HSA on AMD Kaveri systems?

Yes, except for the memory benchmarks.

Currently, memory benchmarks don't work with HSA, because the current AMD HSA implementation doesn't yet support forcing the usage of device memory, instead it automatically assumes that allocated memory blocks are to be shared between the CPU and GPU. As soon as AMD's OpenCL 2.0 and HSA implementations become more mature, these issues will be resolved.

27.Are the latest generation dGPUs, such as AMD Radeon R9 290/290X, NVIDIA GeForce GTX Titan and GTX 780 fully supported by the GPGPU benchmarks?

Yes, but on such dGPUs, where clock boosting and/or throttling is used, it is very important to decide whether you want to measure the absolute maximum attainable performance or average performance. If you're interested in maximum performance, only start AIDA64 GPGPU Benchmarks when the video card is cool and power limits are set to a relaxed value (AMD PowerControl). If you're interested in average performance, then make sure to disable the CPU benchmarks, and execute the GPU benchmarks at least 10 times consecutively, so that the video card heats up.

28.Is it possible to measure the performance of OpenCL CPU devices with AIDA64's GPGPU benchmark?

No, currently this is not supported because OpenCL CPU drivers are simply not suitable for proper benchmarking. They execute code a lot slower than native x86/x64 machine code or sometimes even regular multi-threaded C++ code.

29.Even if I type the purchased or trial product key in AIDA64, installed with the EXE package, it fails to activate. What can I do?
When activated, AIDA64 creates a file called pkey.txt, in which it stores the encrypted license key. If you do not run the software as administrator, it is unable to create the file. Run AIDA64 with administrator privileges, or use the portable ZIP package.
Purchase, license renewal
1.What is an unlimited license?
If you buy an AIDA64 Business or AIDA64 Network Audit license for 500 or more PCs, you will pay a flat rate, irrespective of the number of actual seats. This license will allow you to use the software on an unlimited number – even thousands – of PCs at your company.
2.Is it worth buying a multi-year AIDA64 license?
Definitely. If you buy an AIDA64 Business, Network Audit or Engineer license, you can save 35% when choosing a 2-year license and 50% when opting for a 3-year license! If you buy AIDA64 Extreme, you can save 25% and 33%, respectively.
3.What is a test license?
It is a time-limited license that allows you to evaluate the fully functional version of AIDA64 Network Audit and AIDA64 Business for 30 days. You can request a test license here.
4.Are there any discounts available in the AIDA64 web store?

We offer students* and educational institutions a 50% discount from the list price of AIDA64. We also regularly launch limited-time offers: such discounts can be made use of by redeeming a coupon code which we usually publish on our web site or in IT magazines. No discount can be combined with other offers or discounts.

* When selecting student discount, customers will be required to prove their eligibility.

5.How can I pay in the AIDA64 web store?
On the web site, you can pay with a credit card or your PayPal account, both through PayPal's secure online payment system. In certain countries, PayPal requires an existing PayPal account, or the creation of one, for accepting payments with credit card. If you purchase business products, you can also select wire transfer (prepayment).
6.Can I only ask for an electronic receipt of my purchases?
No, we can obviously send you a paper invoice, too, but the web store issues an electronic receipt by default. If you need a printed invoice you can request it by selecting the appropriate checkbox in the customer web form when you make a purchase.
7.What is a coupon code? How can I get one and how can I use it?
Coupon codes allow you to purchase one or more AIDA64 editions at a discount. Coupon codes are redeemable during a given period of time, and we usually publish them in printed or online IT magazines and ads. To redeem your coupon you have to type the code in the “Coupon code for special discount” field in the cart.
8.Why can't I order an AIDA64 Engineer license for more than 50 engineers in the web store?
For technical reasons, we limit the number of engineers selectable for a singe license. But you can still purchase AIDA64 Engineer licenses for more than 50 technicians: if you need such a license send us an email to support@abseira.com, and we will come back to you with a custom offer.
9.Where can I renew my license?
License renewal is available in the web store which you can reach by clicking “Buy it now”. To renew your license, you will be required to enter your previous product key in the “Previous AIDA64 / Lavalys EVEREST serial” field. If the product key you entered is eligible for renewal, the store will instantly apply the renewal discount.
10.Can I modify my existing, active license?

Yes. As long as there are still more than 2 months left till the expiry of the maintenance period you can upgrade your license. In this case, for any added units (which can be seats, technicians or products depending on the product), you will pay only the fraction of the full license price, as is due till the remainder of the active maintenance period. For example, if there are 6 months left from the support period of your 1-year AIDA64 Business license and you want to add 5 more seats to your license, then you will pay only the half of the annual license fee for the added 5 seats.

If there are less than 2 months left till the expiry of the maintenance period, license upgrade is available only if you also choose to renew your license.
11.Can I renew my license at a discount?
Yes, of course. If you have previously licensed our products (including the editions of the discontinued EVEREST product family), you can renew your license at a great discount. For our business products, we offer a 65% renewal discount, while AIDA64 Extreme renewal is available at a 30% discount.
12.I bought an EVEREST license once. If I want to renew it which AIDA64 edition should I choose?

As a rule of thumb, all EVEREST licenses are upgradeable to the corresponding AIDA64 edition. That is, if you decide to renew you EVEREST Ultimate Edition license, you can upgrade to AIDA64 Extreme. EVEREST Corporate Edition is upgradeable to AIDA64 Business, while EVEREST Ultimate Engineer Edition to AIDA64 Engineer. More information on license renewal and license upgrade is available here.

13.How can I buy a Lavalys EVEREST license?
Since 2010, EVEREST products have been developed and sold as AIDA64. Accordingly, EVEREST editions are not sold any more, and we have also ended support for them. If you want to upgrade to AIDA64, you can find more information on license renewal and license upgrade here.
14.Can I still use AIDA32?
AIDA32 was a freeware. It was free for personal use, while businesses were asked to register the product online, also for free. But as AIDA32 development and support ended in 2004, and it does not recognize any hardware brought to market ever since, we do not recommend using it. Now there is no way for companies to register it, either.